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Studio Policy

Treatment payments

When making your booking, you will need to leave payment details to secure your appointment: payment will be taken after your treatment. If you cancel more than 48 hours before your appointment, we will refund the deposit. Please note, however, that booking fees are non-refundable if you cancel within 48hours of your appointment. If you don’t attend your appointment and have not cancelled it, or fail to give us 48 hours’ notice of cancellation, we will need to charge you the full amount of the treatment.

Be sure to have the right treatment booked in for this. Always check with me.

This is a preventive measure for our little business. Please don’t get offended by this. Your protection is our protection.

Payment plans: you will not be able to have any more treatments until you have credit in the plan. This has caused me a lot of problems as people were cancelling the plans after they had the treatment, which is unfair. The money is lost if you cancel the plan, so be sensible. This is a debt when you have forfeited your plan. That needs to be paid in full immediately.

Please understand my policies.

Payment for training

Payment for all training will now be taken 48 hours prior to your course (owing money is not permitted). You agree to these policies when you make a purchase either online or in-person.

Opening Hours:

Opening hours changed in 2021. Not all appointments will be on the app, so please contact Sarah between 9am and 8pm.

Sarah will make exceptions to set hours, but no longer provides out-of-hours appointments without an added charge of £10 per hour.

Monday 8am- 12pm 6pm -9pm
Tuesday 10.30-3.30 pm
Wednesday 8.00am -12pm 6pm -9pm
Thursday 11am- 4pm
SUNDAY VIP 6-9PM

 

Acknowledgment of country

The Health Fairy is based in the UK, with proud acknowledgment of our clients’ diversity. We cater for all.

Accessibility:

The Studio is in a home on the first floor.
We have direct access to car parking.
The Fairy offers mobile services for those who have disabilities. As no access is available, we are always happy to cater for you.
Clients are always welcome to bring a support person along to their appointment. If you have any questions I haven’t covered here, please reach out to me at info@thehealthfairie.com

Inclusivity:

The Health Fairy welcomes and respects all genders, Non-Binary and Gender Fluid people, the entire spectrum of the LGBTQI+ Community, the elderly, people of colour, people at any level of ability, and all religions.

The Fairy will not tolerate hateful behaviour towards these communities, and will stop a service immediately if this policy is infringed upon. We request that Fairy clients exercise compassion and kindness in The Studio.

Clients are encouraged to reach out if they need a cultural or religious consideration made during their appointment. Contact info@thehealthfairie.com to discuss your needs.

Silent Service:

The Fairy offers a Silent Service to anyone that requests it. Clients can request a Silent Service in their booking notes, or via text/email to info@thehealthfairie.com or telephone 07473 437752.

Sarah will give the client a thorough consultation, create a plan for their design, and offer refreshments. The Fairy will ask for clarification/approval throughout the process but the rest of the time is the client’s.

How to Book:

All appointment bookings are made online, no exceptions.

Sarah’s calendar is only open one month in advance. The booking calendar will always go live on the first Sunday of every month at 3pm. E.g. If you want an appointment for March you will need to book it on the first Sunday of February at 3pm

The Fairy encourages clients to read all service descriptions carefully, and ensure that enough art time has been booked for the desired result. Extra art time on the day will not be accommodated for.

If you’re not sure how much art time will be needed or have a question about booking please get in touch before booking goes live via info@thehealthfairie.com.

If no times are available on the calendar, clients can add themselves to a waitlist via text: 07473 437752.

Contact Information:

In the event that incorrect contact information is provided, including but not limited to, customer name, phone number, or email address, The Health Fairy may not be held responsible for loss of correspondence, such as appointment confirmation or reminder messaging. In instances of incorrect or inaccurate contact information being provided, it is the client’s responsibility to identify these errors and email info@thehealthfairie.com to have them rectified.

Booking Confirmation:

Automated text and email correspondence will be delivered to the client to confirm any appointments booked, using the details provided by the client. Additionally, a reminder message, herein referred to as the “reminder”, will be delivered 96 hours prior to the commencement of the appointment. The client is required to reply to the reminder with “Y” in order to confirm attendance. In the event that the client’s attendance is not confirmed within 24 hours of receiving the reminder, the booking will be cancelled and the total deposit forfeited.

Booking Approvals:

Your booking will not be approved until the Fairy has checked over your appointment and ensured you have enough time to achieve your desired results. If your appointment needs to be moved because of this, your deposit for this space will be honoured and carried over to your new appointment time.

Arrival Protocol:

The Health Fairy requires clients to arrive promptly for their service. The Studio door will be unlocked 2 minutes before the start of an appointment.

Late Arrival:

The Fairy does not extend service times or issue refunds/price adjustments for late arrival. Failure to arrive exactly on time for an appointment will lead to service alteration, allowing Sarah to perform only the most important parts of the service.

Arriving more than 10 minutes late for an appointment will result in its immediate cancellation. An invoice for the full remaining amount of the appointment cost will be sent to the email address and phone number provided by the client.

The Health Fairy asks clients to reach out if they will be late on 07473 437752 immediately.

Cancellations and Rescheduling:

The time booked for the client is reserved for the client’s exclusive use. When appointments are missed, or cancelled without sufficient notice, The Fairy is often unable to fill the vacancy.

The Fairy classes rescheduling as a cancellation.

Should the client need to cancel their appointment, The Health Fairy requests at least 48 hours’ notice before the commencement time of this appointment. Cancellations after this 48-hour time frame will result in an invoice for the full remaining amount of the appointment cost to be sent to the email address and phone number provided, or for the card stored on file to be charged. Cancellations outside of this 72-hour window will forfeit their non-refundable deposit/be invoiced for their deposit.

If the client wishes to reschedule an appointment, they must make a new booking with a new deposit on the online booking system.

Repeat cancellations will lead to forfeiture of the ability to book in again.

Texting, calling, emailing, messaging via Instagram or Facebook are not accepted forms of cancellation: it must be done through The Fairy booking website. Links to cancel or reschedule are at the bottom of every confirmation email.

Stored Cards:

When booking online, the client is provided with the option to store their card information on file. This service may be referred to as “card capture” or “stored cards”.

By agreeing to store their card information on file, the client grants The Health Fairy permission to charge this card to take payment at the end of an appointment, or in the case of a cancellation.

Payment Options:

Card, BACS and cash are available options. Please note that The Health Fairy does not keep any cash on the premises so make sure you bring exact change.

Cell Phones/Distractions:

Cell phones are only permitted to be used before the commencement of the service to send inspiration photos. Cell phone conversations or texting during services is not permitted as they compromise the hygiene of treatment areas and the ability to adhere to appointment schedules.

It is imperative clients do not touch their clothes, face, hair, or reach into handbags during their appointment. Use of your hands may affect preparation and bonding completed and interfere with the longevity of your nails. If a client chooses to do this, The Health Fairy will not be held responsible.

Maintenance:

It is recommended for the health of your nails and/or lashes that clients return every 2-4 weeks for maintenance services.

Rebooking:

It is the client’s responsibility to book appointments online to receive the maintenance required to have nail enhancements or lashes. If the client, does not book in advance and cannot find an appointment, The Health Fairy will not be held responsible. A self-service wait list is available through The Health fairy booking widget if the client wishes to wait for a cancellation time.

Change of Mind:

The Health fairy will not issue price adjustments/refunds for change of mind. The client must pay for the full amount of time booked out even if the client requests a reduced or changed service.

Lifting, breakages, and repairs:

No refunds will be issued for breakages, lifting or change of mind. Contact info@thehealthfairie.com to discuss any concerns or problems.

Children and Animals:

Children and animals are not welcome in The Studio. It is not a safe environment for them. The products, chemicals, tools, and equipment used in The Studio are both expensive and dangerous if not handled by a professional.

Age Requirements:

The Health Fairy is 18+ only.

Clients may be required to show ID before the commencement of a service; people under the age of 18 will be denied service.

Right to Refuse Service:

The Health Fairy retains the right to refuse service at any time, for any reason, including but not limited to: frequent cancellations, lateness, failure to comply with the policies included in this document.

Failure to Pay:

Failure to pay an invoice by the due date may result in the following:

A late fee charged at 10% of each invoice amount outstanding. You will also be liable for all solicitor and legal fees on an indemnity basis.

In the event that the invoice is not paid after 30 days, The Health Fairy is authorised to register a default for any debt over £100.00 with a credit provider; This will not be removed without The Health Fairy’s discretion.

Safety:

I cannot wait to do your treatment. Here is what you need to do before you arrive to ensure ultimate safety:

  • You must fill out your form on the booking system, this is mandatory, if you do not fill this out the appointment will be rescheduled.
  • Masks are mandatory throughout your entire appointment till I ask you to remove. The only time is it ok apart from this, is to sip some water.
  • I will sadly not able to offer you drinks until further notice. Please bring a flask or water with you for your appointment.
  • We do not provide you with masks, if you do not arrive with one, your appointment will be classed as a no-show. Once your mask is on, please do not pull it down to talk.
  • Hand washing and sanitising: please use my sanitiser on arrival. I have amazing creams for you so don’t feel you have to have dry hands.
  • Keep your hands on the table if you are to have nail treatments. No phones or adjusting masks as I have to ensure my prep for all nail treatments so as not to cause lifting. Please turn off your phones, it’s important you are not distracted.
  • Please be patient and compassionate with my strict health policies. I do not make the rules, but I will absolutely follow them.
  • Feeling sick or full of cold. Please do not come: I will hold your deposit till you are better.

You are a true Fairy. Thanks for cooperating and supporting my small business. I cannot wait to see you.

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